Shipping policy
Thank you for shopping with Jasmine's Closet! We are committed to providing a smooth and transparent shipping experience. Please review the terms and conditions of our shipping policy below.
Free Shipping on All Orders
We are pleased to offer free standard shipping on all orders across Australia—no minimum purchase required. Enjoy a worry-free shopping experience with JASMINE’S CLOSET!
Total Delivery Time
Your total delivery time consists of both order processing and shipping time. The estimated total delivery window for all orders is 5–11 business days.
Order Processing
- Order Confirmation: After placing your order, you will receive a confirmation email with your order number and details.
- Processing Time: Orders are processed within 1–3 business days. Once dispatched, you will receive a shipping notification including your tracking information.
Shipping and Delivery
- Transit Time: The estimated shipping duration is 4–8 business days after your order has been processed.
- Total Delivery Time: Including both processing and transit, your package will typically arrive within 5–11 business days.
- Order Cut-Off Time: Orders placed after 3:00 PM (GMT+10:00) Eastern Australia Standard Time (Sydney) will be processed the next business day.
Shipping Zone
We currently ship only within Australia.
| Country | Shipping Method | Cost | Total Delivery Time |
|---|---|---|---|
| Australia | Standard | Free | 5 to 11 business days |
Important Notes
- Public Holidays: Delivery times may be delayed during national holidays due to limited courier operations. These delays are beyond our control.
- Address Accuracy: Please double-check your shipping address at checkout. JASMINE’S CLOSET is not responsible for packages sent to incorrect or incomplete addresses provided by the customer. Contact us immediately at hello@jasmines-closet.com if you need to make changes.
Tracking Your Order
Once your order is shipped, a tracking number will be sent to your email. You can monitor the delivery status of your order at Track Your Order.
Lost or Damaged Items
If your order is lost in transit or arrives damaged, please contact us at hello@jasmines-closet.com with the relevant details. We’ll resolve the issue promptly by offering a replacement or full refund, depending on the situation.
If you have any questions or concerns, our support team is here to help.
Contact Information
Business Name: Jasmine's Closet
Business Address: Piet Bartenstraat 8, 5469 HC Erp, Noord-Brabant, Netherlands
Phone: +31 6 44663229
Email: hello@jasmines-closet.com
Business Hours: Monday to Saturday: 9:00 AM – 5:00 PM