FAQs
Frequently Asked Questions (FAQs)
Welcome to Jasmine's Closet! Below are answers to some of the most common questions our customers ask.
1. Do you offer free shipping?
Yes! We offer free standard shipping on all orders across Australia—no minimum purchase required.
2. How long does delivery take?
Our total delivery time is usually 5 to 11 business days, which includes:
- Processing time: 1–3 business days
- Transit time: 4–8 business days
You will receive tracking details once your order ships.
3. What is your return policy?
We offer a 30-day return and money-back guarantee. You may return your item within 30 days of receiving it as long as it’s unused, in original packaging, and in resellable condition.
- Customer remorse: Return shipping is your responsibility
- Defective/damaged/incorrect items: We provide a free return label
To initiate a return, contact us at: hello@jasmines-closet.com
4. Do you accept exchanges?
Yes, we accept exchanges only for items that are defective, damaged, or incorrectly shipped. For other reasons, please return the original item and place a new order.
5. How do I track my order?
Once your order ships, you’ll receive a tracking number via email. Use it to monitor the status of your delivery at any time.
6. Can I cancel my order after placing it?
Yes, you can cancel your order at no cost as long as it hasn’t been shipped. Please contact us within 24 hours of placing your order via email or phone.
Still have questions?
Contact us and our support team will be happy to assist you.
Business Name: Jasmine's Closet
Business Address: Piet Bartenstraat 8, 5469 HC Erp, Noord-Brabant, Netherlands
Phone: +31 6 44663229
Email: hello@jasmines-closet.com
Business Hours: Monday to Saturday: 9:00 AM – 5:00 PM